First of all, we sincerely thank you for your long-term trust and support of our company. However, we regret to report a serious problem we have recently discovered: doctors and users have complained to us that illegal Alpha-Stim products are being sold on the market. We take this matter very seriously. Upon investigation, we found that unauthorized merchants are falsely claiming to be authorized Alpha-Stim distributors, illegally selling parallel-imported Alpha-Stim products, and even repackaging and reselling second-hand products. We are deeply shocked and outraged by this behavior and have fully cooperated with the relevant authorities in their investigation.
Importing medical products without proper medical device certification violates Article 25, Paragraph 1 of the "Regulations Governing the Administration of Medical Devices" and Article 84 of the "Pharmaceutical Affairs Act," and is punishable by imprisonment for up to three years and a fine of up to NT$10 million. Even if a clinic is unaware of the product's authenticity, selling uncertified medical products to customers is still illegal and carries legal responsibility.
To ensure your rights, we would like to remind you that genuine imported Ansteel products have the following characteristics:
- Invoices and Warranty: Every Alpha-Stim unit sold comes with a formal invoice and a user manual. The manual details product information, usage instructions, warranty information, manufacturer EPI Corporation, and distributor Chuangzhi Biotechnology Co., Ltd.
- Made in the USA: All Ansteel products we offer are made in the USA and are original imports, with complete production processes and strict quality control. Original imported Ansteel products will have original manufacturer labels containing the correct model number, serial number, and relevant identification markings.
- Usage time: The usage time of genuine Ansteel products is approximately 0-10 minutes. This is to ensure the testing process before the product leaves the factory. If it exceeds this time, it is unreasonable.
We strongly recommend that you carefully verify the above characteristics before purchasing Ansteel products to ensure that the product you are buying is an officially certified Ansteel product. If you find that a product offered by a vendor does not meet the above characteristics, we suggest that you immediately stop purchasing and contact us for further assistance and support.
As the authorized distributor of Anstem products in Taiwan, we are committed to providing you with genuine Anstem products that are officially authorized by the manufacturer, rigorously tested and certified, and accompanied by a complete warranty and after-sales service. When purchasing Anstem products, please ensure that the products you are buying are genuine products sold by Chuangzhi Biotechnology.
If you discover any suspicious sales activities or have any questions about parallel import products or used equipment, please contact us immediately. Our professional team will be happy to assist you, answer your questions, and provide necessary support.
Here is our contact information:
Customer service hotline: 0800-030-998
Email: [email protected]
We will continue to ensure you purchase safe and effective products and will do our utmost to protect your rights. Rest assured, we will cooperate with relevant authorities to take necessary actions against these unauthorized merchants to ensure the legality and quality of Anstem products on the market.
We would like to inform you that we sincerely thank you for your support of Chuangzhi Biotechnology Co., Ltd. and Taiwan Anstem. If you have any questions or require further assistance, please feel free to contact us; we will be happy to assist you.
Sincerely,
Chuangzhi Biotechnology Co., Ltd.