[Sleep Therapist Li Tingyi] Case Sharing of Sleep Services

In one particular service session, as is customary, since I wasn't familiar with the client, I would first inquire about their medical history and personal habits beforehand to prepare for the service. Once the client arrived at the office, I began discussing their situation and asking about their needs, including the price, appearance, and any other requirements of the machine, and then recommending machines based on their preferences. The client said, "Actually, after all that you've introduced, I already knew what kind of machine I wanted before I came. I just wanted to hear how you would recommend it to me."

So, after a while, I got to know the client better and listened to him recount his experiences with sleep tests at Ma's Hospital and Chang's Hospital. He told me that he could sense the professionalism of the hospital's sleep management specialists. Professionalism is a necessary element in any industry, but from the customer's perspective, sometimes what's needed besides professionalism is the warmth of human connection. From the hospital's perspective, the sleep management specialist's expertise in selling the equipment is unquestionable, but from the client's perspective, while price is sometimes a factor in purchasing a product, more often it's the feeling the person serving you gives you. The most precious thing between people is the warmth of emotion. Through numerous service experiences, I gradually realized that the ultimate goal of my work, besides facilitating the client's treatment, is also to create value by making myself needed.

I believe that even if a client does not choose to purchase the machine from me for continued treatment during the process of serving them, if a seed of goodness is planted, that seed of goodness will one day blossom and bear fruit.